Comcast added some extra security measures recently that practically blocked us out of our own account. It's a long story, and while I'm sure you'd love hearing me complain about it, I'm just going to skip it.
In any case, I got this sent to my comcast.net email address this morning:
Dear MATTHEW AUAYAN,
Our records show that you recently changed the email password on your account. If you did not authorize this change, please call Comcast at 1-800-COMCAST and we'll be happy to assist in any way we can.
Your security is top priority at Comcast! To learn more, visit our FAQs at www.comcast.com.
Best regards, The Comcast Team\r\n[EventId:60097249:/EventId]
I bet when my Comcast phone service goes out, they diligently call me on my Comcast phone line to notify me of the interruption of service1.
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After getting home yesterday, it turns out our modem resets if you try to make any calls or receive any calls. I called in to report it, and scheduled for a tech to come down and replace it. I hung up, thought that was that, until I got a voicemail from Comcast saying they couldn't confirm the appointment, so while being sarcastic in the previous paragraph, I wasn't too far off. Luckily, I had my number changed to my cell phone, but unfortunately I have spotty reception (AT&T *cough*) at the house (hence the Comcast voice service), so it got kicked directly to Google voice, née GrandCentral. ↩
